You can pay your bond with a credit or debit card, or via BPAY. How do I pay for a single bond or a bond increase online? Joint lessors can also register their email address with the RTA by contacting us Monday - Friday, 8.30am - 5pm, (excluding public holidays). You can register your email address with the RTA by completing the Update your details paper form and emailing a signed copy to or by posting the form to the RTA at GPO Box 390, Brisbane Q 4001. This should be the main email address that your business/joint lessor partnership wants to use to transact with the RTA. What should I do?įor security reasons, joint lessors and organisations must provide the RTA with an email address before using Web Services. I've received an error message saying the RTA does not have my email address. I'm lodging a bond increase on behalf of an organisation or as a joint lessor. Not sure what your bond number is? Call our Contact Centre for assistance on 1300 366 311 Monday - Friday, 8.30am - 5pm, (excluding public holidays) or contact us. Joint lessors, agents, student accommodation providers and other property managers working on behalf of an organisation, can access the RTA's Bond Search Web Service to search and view details of active bonds you manage. If you are lodging a bond increase, you can find your bond number on your Acknowledgement of rental bond, which was sent to you when your bond was paid to the RTA. You do not need a bond number of you are lodging a new bond.Ī bond number is a unique number (maximum of nine-digits) allocated to your bond at the time of lodgement. If you are doing a bond increase through the Bond Lodgement Web Service, you will need to know your bond number. I’m lodging a bond increase, what is my bond number and where can I find mine? Digital ID verification is a substitute for your signature on a paper form and helps keep your online transactions with the RTA secure. No, signatures are not required for using Web Services as your digital identity is verified through QGov. Are signatures required to submit a digital form using RTA Web Services? You will need to provide this email address to use the Bond Lodgement Web Service. Your registered email is the main address the RTA uses for communicating with your organisation/joint lessor partnership. I’m lodging a bond or a bond increase as a joint lessor, what is my registered email address? If one or more bond contributor does not have an email address, please use the paper Bond lodgement form. What happens now?Īll bond contributors need a unique email address to access RTA Web Services. One or more of the bond contributors does not have an email address. Not sure what your RTA ID is? Contact us for assistance Monday - Friday, 8.30am - 5pm, (excluding public holidays). The RTA will have sent your RTA ID number to your organisation's email address registered with the RTA. Only joint lessors and organisations are assigned an RTA ID, which is a unique customer number used for transacting with the RTA and accessing RTA Web Services as an organisation or joint lessor. What is an RTA ID and where can I find mine? Information on QGov, including how to create a QGov account, is available on the RTA's Understanding QGov page. This includes knowingly providing incorrect email addresses for any of the parties on the bond. Remember: Any person knowingly submitting false or misleading details in this Web Service is committing an offence under Queensland law. The RTA cannot verify your identity on behalf of QGov. Note: If you do not have Australian-issued identification and cannot verify your identity through QGov, you can use the RTA’s paper Bond lodgement form and post it to the RTA. We recommend having a copy of the tenancy agreement available for reference, as this contains information you will need to successfully complete the Web Service. the main registered email address, which the RTA uses for communicating with your business/joint lessor partnership.your organisation/joint lessor partnership's RTA ID number.If you are a joint lessor, or acting on behalf of an organisation, you will also need: the property's bond number (for bond increases only).your bond number (for bond increases only).details of your managing party, including their address, email and contact number.your credit/debit card for payment or use BPAY.names and unique email addresses for all tenants.your QGov login details (or create a QGov account).
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